Frequent asked questions

What is medical teleconsulting services?

Medical teleconsulting is a service that allows patients to consult with registered medical practitioners remotely using video calls, voice calls, or secure messaging platforms.

Is medical teleconsulting secure?

Yes, we use encrypted communication channels and adhere to strict privacy guidelines to ensure the confidentiality of your medical information.

What types of medical issues can be addressed through medical tele-consultations?

Virtual consultations can address a wide range of non-emergency medical issues, such as cold and flu symptoms, allergies, skin conditions, minor injuries, medication management, mental health concerns and all chronic conditions.

Do I need any special equipment for a virtual consultation?

You will need a device with a camera and microphone, such as a smartphone, tablet, or computer, and a stable internet connection.

Is virtual medical teleconsulting covered by medical aids/ insurance?

Many health plans now cover virtual consultations, but coverage may vary depending on your provider and policy.

What if I experience technical difficulties during a virtual consultation?

If you encounter technical difficulties, please contact our team on the TruMD Tollfree number 0800 878 633, and they will assist you in resolving the issue promptly.

Can I get a prescription from a virtual consultation?

Yes , depending on the nature of your medical issue, the healthcare provider may prescribe medication during the virtual consultation. However, certain medications may require an in-person evaluation or additional testing.

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